Privacy Policy

This Privacy Policy describes how OKTaxis ("we", "us", "our", "the Company") collects, uses, stores, shares, protects, and discloses personal information when you use our taxi and chauffeur services and our website https://oktaxis.co.uk/ ("Service"). We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions apply in both singular and plural.

Definitions

Account

Means a unique account created for you to access our Service.

Company

Refers to OKTaxis.

Cookies

Small files placed on your device by a website containing details of your browsing history and preferences.

Personal Data

Any information relating to an identified or identifiable individual.

Service

Refers to our taxi services and the website https://oktaxis.co.uk/.

Service Provider

Any natural or legal person who processes data on behalf of the Company.

Usage Data

Data collected automatically when using the Service.

You

The individual using the Service or on whose behalf the Service is used.

2. Data Protection Principles

We process Personal Data lawfully, fairly, and transparently. We collect data for specific, explicit and legitimate purposes and do not use it in ways incompatible with those purposes. We ensure your data is accurate, kept up to date, and retained only as necessary.

3. Lawful Basis for Processing

We process your Personal Data where we have a lawful basis, including:

• To perform our contract with you (e.g., booking and providing transport services).
• To comply with a legal obligation.
• With your consent.
• For our legitimate interests, provided your rights do not override those interests.

4. What Personal Data We Collect

Personal Data You Provide

We may collect and process the following:

• Name
• Email address
• Telephone number
• Address, City, Postcode
• Booking details (pick-up/drop-off locations)
• Payment information (if provided directly)

Automatically Collected Data

We automatically collect Usage Data such as:

• IP address
• Browser type and version
• Pages visited on our Site
• Device identifiers
• Time and date of visit

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, remember preferences, and analyse traffic. You can manage cookies via your browser settings.

5. SMS Opt-In / Communications

If you consent to receive SMS updates, you may receive messages related to:

• Reservation updates
• Service notifications
• Customer care messages

Message frequency: Up to 3–5 per week depending on service activity.

Standard message and data rates may apply.

To opt-out, reply STOP to any message or contact us. Standard UK charges may apply.

6. How We Use Your Personal Data

We use Personal Data to:

• Provide and manage your bookings
• Communicate with you via email, phone, SMS
• Improve and customise our Service
• Process payments and refunds
• Send service updates and promotional offers (with consent)
• Comply with legal obligations

7. Sharing Your Data

We may share data with:

• Service Providers who support our operations
• Business partners where you consent to sharing
• Law enforcement or regulatory authorities if required by law
• Successors in the event of a business transfer

We do not sell your personal data to third parties for marketing without explicit consent.

8. International Transfers

Your data may be processed outside the UK. Where we do so, we ensure appropriate safeguards are in place in accordance with UK GDPR.

9. Data Retention

We retain Personal Data only for as long as necessary for the purposes set out in this policy or as required by law.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your Personal Data
• Correct inaccurate data
• Request erasure in certain circumstances
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us using the details below.

11. Security

We use appropriate technical and organisational measures to protect your Personal Data. However, no method of transmission over the internet is 100% secure.

12. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect data from individuals under 13.

13. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via our website or email.

15. Payments and Cancellation Fees

• If you cancel a ride, 5% of your payment will be deducted to cover transaction fees.
• If you cancel the ride after 8 hours, 15% will be deducted from your payment.
• Additional costs such as tolls or detours will be billed separately.
• Tips are voluntary.

WAITING TIME POLICY

• Complimentary waiting time is included for all airport pickups.
• Domestic Flights: 30 minutes free, then £1 per minute
• International Flights: 40 minutes free, then £1 per minute
• After the trip is completed, the driver will confirm the total waiting time. OKTaxis will verify the waiting time with the customer before any charges are applied.